My order

For questions related to product support we recommend you to visit Gametrix Support Center, where you can also submit a request.

Shipping & Delivery

We ship our products to the Europe (including UK, Switzerland). If you have trouble having our products shipped to you, please contact our customer service team at customers@gametrix.eu.

We offer absolutely FREE delivery in Europe.

The delivery usually takes about 2-6 days. However, you can check the exact delivery estimates here: Shipping Page

Payments

We accept PayPal and credit/debit cards (Visa, Mastercard) via the GoPay payment gateway.

You can also make your payment directly into our bank account (bank transfer):
Name of the Bank:      KOMERCNI BANKA, a.s.
Address of the Bank:   Na Prikope 33, 114 07 Praha 1 P.O. BOX 839, Czech Republic
IBAN:                           CZ8001000001153829740207
BIC / SWIFT:                KOMBCZPPXXX

Please use your Order ID as the payment reference.

Returns & Warranty

If you bought a product from the Gametrix online store, you have the right to cancel and return your order within 14 days, for any reason and with no justification.

Each Gametrix product has a standard 2-year (24 months) limited consumer warranty, under which we will replace or repair item if it is defective. For further information, please see our Warranty Policy.